Treating Customers Fairly
QUICK LINKS
T: (01706) 877 377
F: (01706) 876 503
E: info@pmp-bacup.com
Treating Customers Fairly strives to achieve the 6 following outcomes:
1. Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
2. Products & services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
3. Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
4. Where consumers receive advice, the advise is suitable and takes account of their circumstances.
5. Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
6. Consumers do not face unreasonable post sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
If you have any questions or queries on treating customers fairly, please feel free to contact Premier Mortgage Packagers Ltd or The Financial Services Authority.
Premier Mortgage Packagers Ltd
Telephone: (01706) 877 377
Email: tcf@pmp-bacup.com
Treating Customers Fairly
The Financial Services Authority
25 The North Colonnade
Canary Wharf
London
E14 5HS